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21 Rejab 1431H.
Email : saufie ali

2 April 2010
Attention: Ms. Tan Poh Hong
CEO Agri-Food & Veterinary Authority
5, Maxwell Road
Tower Block, MND Complex
Singapore 069110

Dear Madam,
We wish to inform your goodself that for years, our consumer group as many other faithful consumers have been using “QBB” Ghee for various delicacies and religious functions without doubt, with full confidence that the said product is manufactured from the milk of dairy cows by its highly reputable manufacturer based in Queensland , Australia .

However, lately, we found that although the colour and aroma had now varied much, the taste seemed to be somewhat different.

Therefore, we investigated this matter and concluded the following matters:

· Its manufacturer Butter Producers’ Co-operative Federation Ltd (BPCF) addressed as No. 489, Kingsford Smith Drive , Hamilton , Brisbane , Australia had ceased operations in September 2006 and was no longer listed in the website of Australian trade authority being http://www.austrade/ .gov.au/. In fact the satellite picture as the website http://maps. google.com shows that the following site is vacant land.

· Printed on the tin is that the said product is manufactured from milkfat of dairy cows of Australia and in even smaller and rather unclear script, it is mentioned that its manufacturer is Q.B.I. Packaging Sdn Bhd, No. 19, Lorong Keluli 1C, Kawasan Perindustrian Bukit Raja Selatan, 41050 Shah Alam, Selangor DE., Mala ysia and that the said product is manufactured under license from QBB (Pte.) Ltd., Singapore .

· QBB Pte Ltd.., Singapore was originally the sole agent for “QBB” Ghee for Mala ysia , Singapore and Brunei and it is not clear whether at the time when BPCF ceased operations in 2006, the “QBB” trademark rights were transferred from BPCF to QBB Ptd Ltd., Singapore . We suspect that Q.B.I. Packaging Sdn Bhd and QBB Ptd Ltd., Singapore are together carrying an act of piracy i.e. producing and selling a product whose legitimate manufacturing and sales rights were not transferred to them by its original manufacturer BPCF who was since wound up.

· The report of an analysis conducted by a reputable food technology laboratory in Australia on the contents of a 2-lb tin of this product, where the said tin was taken from Mala ysia to Australia by one of our group members, mentions the following:-

“This product constitutes of decolorized and deodorized lard (pig fat) in semi-solid state with permitted additives giving the product color, flavor and aroma similar to that of pure ghee color, flavor and aroma.” (Original report is with the sender of this letter).

Therefore, our consumer group had to boycott the use of this product as:-

a) Our muslim members cannot use this product as it is haram by religion

b) Our Hindu and Sikh members cannot use this product for burning of ghee lamps, religious functions or for preparing sweetmeats as places of worship which forbid the use of any animal oil/animal fat.

c) Our vegetarian friends who only consume vegetarian diet cannot consume the said product.

We believe that the “QBB Ghee” sold in Malaysia , Singapore and Brunei ever since BPCF closed down, is a product which is violating the related laws on the principle of “misrepresentation of label”. Therefore we hope that your goodself will take the appropriate action to stop the sale of this product.

Thanking you.
Letter signed by Mohd Kadir bin Mohd Karim (I/C No. 601223-10-6157)
Secretary of Kumpulan Konsumer Satu Malaysia (KKSM)

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Terjemahan Bebas :
Puan,
Adalah dimaklumkan sejak sekian lama, kami dan para pengguna yang lain telah menggunakan produk berjenama QBB Ghee untuk pelbagai masakan dan upacara keagamaan tanpa ragu, dan amat yakin ia dikilangkan serta dihasilkan daripada susu lembu berdasarkan pengilangannya di Queensland, Australia.
Namun demikian, mutakhir ini, kami mendapati walaupun warna dan aromanya hampir sama, rasanya amat berbeza sekali.
Untuk itu, kami mula membuat penyelidikan dan mendapat rumusan seperti berikut :
~ Pengilang asal Butter Producers’ Co-operative Federation Ltd yang beralamat di No 489, Kingsford Smith Drive, Hamilton, Brisbane, Australia sudahpun menamatkan operasi pada September 2006 dan tidak lagi tersenarai dalam laman Web Lembaga Perdagangan Australia. Dan lagi, gambar satelit dari google map juga menunjukkan tapak tersebut kini tanah terbiar.
~ Dicetak di Tin produk tersebut dihasil berasaskan Lemak Susu dari Lembu Australia dan dalam tulisan yang lebih kecil dan sukar dibaca, dinyatakan bahawa ia dikilangkan oleh QBI Packaging S/B No ( Syarikat Malaysia ) dan dikilangkan dengan lessen daripada QBB Singapura.
~ QBB Singapura asalnya adalah Ejen Jualan QBB bagi Malaysia, Singapura dan Brunei dan alah tidak jelas samada pada ketika penutupan operasi pada 2006, Cap Dagangan QBB telah dipindah milik kepada QBB Singapura. Kami mengesyaki QBI Malaysia dan QBB Singapura bersama-sama melakukan pengeluaran haram serta terus memperdagangkan produk tiruan tanpa mendapat kebenaran atau perpindahan hak daripada pengeluar asal yang sudahpun ditutup.
~ Laporan analisa yang dilakukan oleh Makmal Teknologi Pemakanan berpengaruh di Australia terhadap kandungan produk ini daripada tin yang diambil dari Malaysia ke Australia oleh salah seorang ahli kami menunjukkan penemuan berikut :-
~ Produk ini mengandungi bahan pewarna dan perasa berupa Lemak babi serta bahan perasa dibenarkan yang turut menghasilkan warna, rasa dan aromanya seakan sama dengan produk asalnya. ( Laporan Asal ada bersama dengan pengirim surat ini )

Dengan demikian, kumpulan/persatuan pengguna kami harus memboikot produk ini atas alas an berikut :-
a) Pengguna Islam tidak dapat menggunakannya kerana ia Haram.
b) Penganut Hindu dan Sikh tidak dapat menggunakannya untuk upacara nyalaan lampu minyak, acara agama mahupun persediaan makanan kerana Tempat persembahan adalah dilarang keras menggunakan mana-mana haiwan ataupun lemak haiwan.
c) Ahli kami yang mengamalkan Vegeterian tidak boleh menggunaka produk ini.
Kami yakin bahawa QBB Ghee yang dijual di Malaysia, Singapura dan Brunei selepas penutupan BPFC, adalah produk tiruan iaitu melanggar akta yang berkaitan prinsip penggunaan tanda niaga / cap dagangan. Dengan ini, kami harap pihak puan dapat mengambil tindakan sewajarnya bagi menghentikan jualan produk berkenaan.
Terima kasih.